Shipping policy
Order processing
Orders are prepared and dispatched within 2–4 business days of being placed. We do not process or dispatch on weekends or public holidays. During launches and sale periods, preparation may take a little longer — we will email you if your order is affected.
Shipping rates and delivery times
Shipping charges are calculated and displayed at checkout before you pay.
| Method | Delivery time | Rate |
|---|---|---|
| Tracked Standard | 5–8 business days | $1.99 |
| Tracked Express | 3–5 business days | $2.99 — free on orders over $60 |
Delivery times are estimates in business days counted from dispatch, and do not include the 2–4 day processing window.
Free shipping
Tracked Express shipping is free automatically once your order subtotal reaches $60, calculated after any discounts are applied and before taxes. No code is required — the rate appears at $0.00 at checkout.
Destinations
We currently ship to the United States, Canada, the United Kingdom and Australia. The rates above apply to all four destinations. We are not able to ship to any other country at this time.
Orders to Alaska, Hawaii and U.S. territories may take longer than the estimates shown above.
Tracking
Every order ships tracked. You will receive a tracking link by email as soon as your parcel leaves our facility. Tracking information can take up to 48 hours to show its first scan, and may then go several days without an update while the parcel is in transit. This is normal and does not mean your parcel is lost.
If there has been no movement for more than 10 business days, contact us and we will investigate.
Incorrect addresses and returned parcels
Please check your delivery address carefully before completing your order. If your order is still within the 2–4 day processing window we can usually amend the address; once the parcel has been dispatched, the address can no longer be changed.
Parcels are most often returned to sender because the address was incomplete or incorrect, because the parcel was not collected from a pickup point, or because delivery was refused. If your order is returned to us, contact us to confirm your address and we will arrange a reshipment.
Customs and import duties
Orders shipped outside the United States may be subject to import duties and taxes set by the destination country. These charges are not included in your order total and are the responsibility of the recipient.
Shipping charges
Shipping charges are not refunded when an order is returned. If your order shipped free, no shipping charge applies.
Contact
For any question about shipping or delivery, email us at contact@wearpepeppras.com with your order number.